Shipping & Delivery Policy

Last updated: August 15, 2025

At Chimin Jewellery, we aim to deliver your orders accurately and on time. This Shipping & Delivery Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom or personalized jewellery may take longer; the estimated processing time will be communicated at checkout.

2. Shipping Method & Cost

We offer standard shipping only.
Standard shipping is free / charged (specify if applicable) and takes 7–14 business days for delivery.
Shipping charges are non-refundable unless the item is damaged, defective, or incorrectly shipped.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can track your shipment through the courier’s website or app using this tracking number.

4. Shipping Restrictions

We currently ship to Canada & USA only.
We are not responsible for delays or delivery failures caused by incorrect addresses provided by the customer.
Ensure that the shipping address is accurate, complete, and includes any required apartment or suite numbers.

5. Damaged or Lost Shipments

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund at no extra cost to you.
For lost shipments, please check with the courier using your tracking number first. If confirmed lost, contact us for assistance.

6. International Shipping (if applicable)

International shipping charges and delivery times will vary by destination.
Import duties, taxes, and customs fees may apply and are the responsibility of the customer.

7. Contact Us

For questions about shipping or delivery, please contact:

Chimin Jewellery
Email: support@chiminjewellery.com